COVID-19 Policies

We consider the safety of our clients and our therapists to be the most important thing as we reopen during these uncertain times. We certainly miss you and want to see you, but we understand that the decision to get a massage is a deeply personal one. We are committed to being completely transparent about our process so that you have the information you need to keep yourself, your family, and our community safe.

Below you will find a comprehensive list of the changes we are making and policies we have in place. Please feel free to reach out to us at info@freedbodyworks.com for clarification on any of our procedures.

 

Reducing Overlap of Clients 

  • Limit total number of people in the building to 9 at all times

  • Only 3 treatment rooms in use 

  • Clients are staggered in arrival and departure so that overlap is avoided

  • Appointments will start and end on time in order to ensure that clients do not overlap, in public spaces

  • No check in or check out procedure onsite

  • Any end of the session advice will be given inside the treatment room 

  • No waiting in the lobby will be permitted

 

Disinfecting the Treatment Rooms 

  • Freed is closing from 2pm-3pm each day for a thorough disinfection of all rooms, circulation of outdoor air throughout the building and running an hour of “turbo” HEPA air filtration which will filter the full volume of air in the room at least 5 times. 

  • Between each client, practitioners will disinfect: 

    • face rests, pillows and tables (waterproof layers allow for proper disinfection),

    • door knobs, light switches, clothing hooks, 

    • table tops, cabinet unit,

    • chair, stool, 

    • speakers, 

    • lotion bottle(s) and other treatment supplies, 

    • tissue box

  • Between each client, practitioners will run HEPA filters on “turbo” for 15 min which will filter the full volume of air in the room at least once

  • Professional cleaning crew will deep clean the building 2 x’s per week

  • Freed staff will keep documentation of cleaning for accountability

 

Safer Treatment Rooms

  • HEPA filter in each treatment room plus a regular fan

  • Hand sanitizer pump dispensers in each treatment room

  • Waterproof layers on all pillows

  • Waterproof layers on all tables

  • Reduced padding on tables and face rests

  • Decor decreased in all rooms 

  • All trash cans changed to pedal operated

  • Dirty laundry will be placed in plastic tubs with secure lids in the treatment room (rather than hamper)

  • Any clean linens/pillows stored inside the treatment room must be behind a closed cabinet door

  • Blankets will be changed after each client 

  • All laundry is washed off-site by a professional laundering company and is not mixed with other laundry, washed and dried on hot setting, and laundry bags are washed 

 

Safer Shared Spaces

  • Paper client forms eliminated

  • Check out process eliminated

  • Contactless check-in

  • Masks required at all times by clients and staff

  • Clients must wash their hands or use hand sanitizer upon entry

  • The entry/lobby & bathroom surfaces will be wiped down by staff & practitioners throughout the day 

  • Freed is closing from 2pm-3pm each day for a thorough disinfection of all rooms, circulation of outdoor air throughout the building and running an hour of “turbo” HEPA air filtration  

  • Water coolers will be off-limits to clients but can be used by therapists on behalf of clients

  • Business cards and resource center no longer available in lobby

 

Client Screening Policy

  • Thorough screening via phone before each appointment for COVID related risk factors. 

  • All clients have their temperature taken by their therapist using a touchless thermometer 

  • No client will be seen if they have traveled to a high-risk state (per DC DOH) until they receive a negative test or a 14 day quarantine 

  • No penalty for late cancellation due to symptoms, exposure or health concerns

 

Therapists Safety Measures:

  • Wear a mask at all times in the building unless eating or drinking

  • Wash their hands or use hand sanitizer upon: 

    • entry to the building, 

    • after each session, 

    • after disinfecting the treatment room, 

    • after eating/drinking, 

    • after contact with any contaminated surface 

    • after touching face, coughing/sneezing

  • Take their temperature using a touchless thermometer when arriving at Freed 

  • Closely monitor their symptoms and exposures 

    • If there are any fever or questionable symptoms, the therapist will cancel and reschedule their appts 

  • If a therapist has direct exposure or symptoms, they will need to get a COVID test before returning to work 

    • If the test is negative, then they may return to seeing clients

    • If the test is positive, then the notification procedure will be followed 

  • After any travel to a high-risk state (per DC DOH), the therapist will get a negative COVID test or quarantine for 14 days before returning to see clientsl 

  • If a therapist travels on train, airplane or bus, for longer than 2 hours they will get a COVID test before returning to see clients

  • During breaks at work, therapists will:

    • maintain social distance from one another as much as possible 

    • wear a mask except when eating or drinking

 

Procedure for Client Notification in Case of Exposure

  • If Freed is notified that a client has tested positive for COVID-19, Office Manager will oversee the following process

    • The therapist that worked on the client will be notified and will leave/stop coming to Freed immediately until they receive a negative COVID test

    • The other therapists and administrative staff who worked on the same shift as the infected client will be notified and leave/stop coming to Freed immediately until they receive a negative COVID test

    • Clients seen by the directly-exposed therapist after the infected client but before Freed received notification will be notified 

    • Clients seen in the same room as the infected person but before next deep clean will be notified  

    • Clients seen by other therapists during the same shift as the the infected person will be notified

    • Freed Bodyworks will submit information to DC DOH via this form

    • A disinfection of the building will be done ASAP